Data Protection Policy for Eventim Brasil São Paulo Sistemas e Serviços de Ingressos Ltda.
(henceforth “Eventim Brasil São Paulo”)
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1. Eventim Brasil São Paulo will request and store in its database the CPF number for each order purchased by a customer, as well as the discount code, when applicable, as well as the IP address, equipment used in the purchase, among others.
- 1.1. In the case of promotional campaigns in partnership with certain banks, the promotional prices, exclusive to the pre-sale periods will be restricted and destined exclusively to the clients of the partner banks, being validated by the Bin of the card in the promotional screen (6 Six) initial digits of the credit card) and in the option of payment, being accepted only the attempt of payment with the participating cards. Any attempts to pay with other cards that are not part of the promotion will be automatically denied.
2. Eventim Brasil Sao Paulo may ask for a client’s personal information, such as name, telephone number, e-mail address, home address, CPF registration number and identity card number, in one or more stages of the client’s registration procedure with the Website or of any giver purchase made by the client.
- 2.1. Eventim Brasil Sao Paulo may use and process the client’s personal information for purposes of (i) registering the client and allowing him/her to access the Website for purpose of purchasing tickets; (ii) concluding a ticket purchase order; and (iii) any other feature of the Website, such as registering the client in any promotional campaign.
- 2.2. Eventim Brasil Sao Paulo may use the client’s personal information to develop and improve its services, benefits, promotional campaigns, Website content or for internal research and audit purposes.
- 2.3. Eventim Brasil Sao Paulo shall not disclose any of a client’s personal information to any third party whatsoever, or make any such information available to the public safe as stated otherwise in the course of a transaction
3. Eventim Brasil Sao Paulo requires from its clients financial information such as credit card number and related information such as the expiration date. The use of such information by Eventim Brasil Sao Paulo will always be limited to the extent necessary to obtain payment for tickets ordered by the client, with the use of all normal commercially available means of ensuring appropriate data protection.
- 3.1. Eventim Brasil Sao Paulo may elect at any time to use payment gateways or other intermediaries to process payments relating to ticket purchase orders from its clients. In such case, the client will be forwarded to the website of the relevant payment gateway or payment intermediary, which shall be fully responsible for (i) obtaining any and all financial information from the client, (ii) processing and receiving the payment for the tickets being ordered by the client, and (iii) for the protection of such information and data. Eventim Brasil Sao Paulo has no control over any transactions which occur through the website of any payment gateway or payment intermediary and, accordingly, accepts no responsibility to the client for the same.
4. The Website may contain links to websites of other companies, products and/or services, and personal information provided by the client in any of such websites will be regulated by the owner of each such website’s policies. The client shall be responsible for ensuring that he / she reads and is aware of such policies before providing any personal information in any such website.
5. Eventim Brasil Sao Paulo undertakes to use its best efforts, in accordance with international market practices, to protect all of the client’s personal information stored in Eventim Brasil Sao Paulo’s database. However, provided that Eventim Brasil Sao Paulo has used its best efforts, Eventim Brasil Sao Paulo shall not be responsible in the event third parties succeed in obtaining unauthorized access to Eventim Brasil Sao Paulo’s systems, and as such shall not be liable, in any way, for any damages incurred by the client arising from such unauthorized access or the resulting unauthorized use and/or disclosure of the client’s personal information.
6. Eventim Brasil Sao Paulo has a legal obligation to disclose personal information of the client in the event such disclosure in determined by law or a decision by a Court of competent jurisdiction, or an administrative decision which may be binding upon Eventim Brasil Sao Paulo. In such cases, disclosure shall not be considered a violation of the data protection obligations of Eventim Brasil Sao Paulo, but Eventim Brasil Sao Paulo assures its clients that, in such cases, (i) It will not notify customers of the mandatory determination, and (ii) it will contribute to ensuring that the request is fully met.
- 6.1. Eventim Brasil Sao Paulo may disclose personal information of the clients to its successor in case of any corporate restructuring transaction (merger, acquisition, disposal or spin off).
7. The client has unrestricted access to his/her own personal information through its access to Eventim Brasil Sao Paulo’s system, and may freely edit such information whenever appropriate.
